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Performance Matters: The NICE Guide to Performance Management in the Contact Center

Published by: NICE Systems

In today's constantly fluctuating business world, performance management can align an entire firm, from front line employees to executives in the C-suite, around a central mission and goal.
This white paper shares contact centre best practices – to replace outdated performance metrics, segment employees, implement gamification, and optimise employee engagement.

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Lang: ENG
Type: Whitepaper Length: 29 pages

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