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The State of Workforce Management

Published by: NICE Systems

NICE surveyed hundreds of WFM professionals to identify the major opportunities for improvement and innovation. We want everyone to benefit from the learning's and best practices we gathered in this study. Are your ready to schedule with the best of them?
This study reveals movement within workforce management and how it is applied over different channel types. Download the Executive Summary and bring your contact center to the next level.

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Lang: ENG
Type: Whitepaper Length: 19 pages

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